Payments are refundable only if we can re-rent the property. If you must cancel, your payments will be forfeited unless the property is re-rented at a similar rate, for similar dates. If we are able to re-rent the property you will receive a full refund, less a $300.00 cancellation fee, and credit card processing fees incurred, if applicable. Cancellations must be confirmed to Dwell Key West in writing and receipt acknowledged by Dwell Key West in writing. You are strongly recommended to take out travel insurance to cover possible cancellation upon reservation. See our travel insurance page for more information.

If an emergency occurs and you must cancel, please call 305-394-4944 and every effort will be made to re-rent the property, so we can offer you a full refund, less a $300.00 cancellation fee and credit card processing fees incurred, if applicable.


We charge an additional 25% to the rate for stays that fall during an Event/Festival/Holiday and include but are not limited to the 4th of July, Easter, Yacht Race Weeks, Power Boat Race week, Lobster Mini season, Labor Day, etc. FANTASY FEST, CHRISTMAS & NEW YEARS are priced at the Peak Season rate and require a 7-night minimum stay.


We reserve the right to deny requested dates if they decrease the optimum booking layout for the property's calendar. If we have a vacancy between two stays that is less than the minimum stay requirement, then we will consider shorter stays.


All guests must be at least 25 years of age to be considered. All guests under 25 must be accompanied by a parent or legal guardian. Spring break groups are prohibited and eviction strictly enforced with no refund.


Guests are strictly prohibited from hosting a party or event at the property without written permission from our company.


***We highly recommend waiting to book flights until you have fully secured a reservation; meaning you have received the email confirmation and have made your deposit payment.

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